Wednesday, 31 July 2013
To begin, can you explain what targets were raised to organize this Open House? (to give out the machines, the new website, new representation...)?
The main reason for this Open House edition at MAQcenter was to give out the solutions that our company brings to the world of machining. MAQcenter wanted to approach this Open House to customer needs covering a wide range thanks to the premium brands we represent. The diversification of solutions offered by MAQcenter is the result of market need and years of experience working with our clients. We like to treat our customers as partners to reach the optimal solution that they need, bring competitiveness and added value with high-tech products. We want to be the technology partner of our customers, the center of its solutions.
What machines highlight more of the exposed or which have raised more interest?
All machines on display had a reason to be there, but to highlight some, I will highlight our multifunction machine OKUMA Multus B300W to manufacture parts of high added value, as well as our proposed 5-axis OKUMA MU- 500VA for complex machining solutions in 5 axis. They are high performance machines, that give great versatility and safety. We know that our customers need to adapt to changing market conditions, so our focus is to offer the most profitable option, not only short term but also for their future. Also we presented the presetting machine from the ELBO CONTROLLI brand, the model KHYAN was the most valued and which attracted the most interest of our customers.
What type of client has attended during the open days? And from which geographic areas? Do you have a balance of the number of attendees?
We have had visits from practically all areas of Spain and Portugal, but overall the great number was from the Catalonia area. We should also say that our facilities are always open and ready to see all our products, and we always maintain a large show room so our customers can come whenever they want.
At present days, what are the main sectors of the MAQcenter's customers?
We are in which we were bound and we are opening new avenues of business, thanks to product diversification we are entering in other sectors in which we did not have much presence. The aviation sector is certainly one that continues to grow despite the difficulties in the industrial sector in recent years.
These conferences have also had your supplier collaboration. Which ones? Which is the added value and what visitors think about it?
Unfortunately we could not have it here all of them, but we have had a very significant and interesting representation. They provide the value needed to complement our products and to facilitate the operation of the machines to our customers. To resume, find the solution that the customer needs, either in metrological measurement systems, software, CAD / CAM, etc.
As dealers of a wide range of machines of diverse brands, which is the most demanded technology today? And for which sectors ?
Currently the market demands, with great force, machines with 5-axis machining. Also multifunction machines especially for its versatility and in general all products related to the machining of high added value. Among the sectors we find an increased demand, we found the Aerospace industry, and the Dental and automotive sector, we bring security to ensure reliability especially for critical and high value components.
Finally, MAQcenter shortly made a profound change in its structure, its image and its product . Which is the valuation of your customers?
For our relationship with our customers and suppliers we see that they have embraced in a very positive way our changes. In fact we do not consider it as changes, but of cours as an evolution to what is expected of a trusted technology partner. Changes in corporate image, in the structure, the incorporation of new business areas and the use of new communication tools and management have only one goal, to improve our relationship with our customers and suppliers. We aim to constantly improve the performance of our customers and that can only be done chasing always improving our service to our customers.
Questions asked by INTEREMPRESAS.